C. M. ("the mother") appeals from the order entered April 4, 2017, nunc pro tunc to December 9, 2016, by the Juvenile Court of Douglas County finding her minor children R. B. and T. B. dependent and granting temporary custody of the children to their maternal grandmother. The mother contends that the juvenile court erred by: (1) ordering the removal of the children from her custody without following statutory guidelines for changing custody and without making the requisite findings under OCGA § 15-11-134 ; (2) failing to dismiss the petition for dependency without prejudice when hearings were not held within the statutorily-mandated time frames and the mother did not receive proper notice of the proceedings; and (3) adjudicating the children dependent when there was not clear and convincing evidence of dependency. For the following reasons, we vacate the judgment in part, reverse it in part, and remand the case with direction.
1. The mother contends that the juvenile court erred by removing R. B. and T. B. from her custody and from the children's home without following the statutory guidelines set out in OCGA § 15-11-133, without making the findings required by OCGA § 15-11-134, and without holding a preliminary protective hearing within 72 hours of the children's removal as required by OCGA § 15-11-145 (a).
OCGA § 15-11-133 (a) provides that "[a] child may be removed from ... her home, without the consent of ... her parents, guardian, or legal custodian: (1) [p]ursuant to an order of the court under this article[.]" "Any order authorizing the removal of a child from ... her home shall be based on a finding by the court that continuation in ... her home would be contrary to ... her welfare." OCGA § 15-11-134 (a). "Any order continuing a child's placement outside of the physical custody of ... her parent, guardian, or legal custodian shall be based on a finding by the court that return of such child to such custody would be contrary to ... her welfare." OCGA § 15-11-134 (b). "Findings under this Code section shall be made on an individualized case-by-case basis and shall be documented in the court's written order." OCGA § 15-11-134 (c).
"Foster care" is defined as "placement in foster family homes, child care institutions, or another substitute care setting approved by the department." OCGA § 15-11-2 (34). "A child taken into custody shall not be placed in foster care prior to the hearing on a petition for dependency unless: ... [f]oster care is required to protect the child; ... or ... [a]n order for the child's foster care has been made by the court." OCGA § 15-11-135 (a). Pursuant to OCGA § 15-11-135 (c) (3), "[a]n alleged dependent child may be placed in foster care" in the home of a relative. "If an alleged dependent child is removed from ... her home and is not returned home, the preliminary protective hearing shall be held promptly and not later than 72 hours after such child is placed in foster care[.]" OCGA § 15-11-145 (a). "Reasonable oral or written notice of the preliminary protective hearing ... shall be given to ... [the child's] parent [if such person can be found]." OCGA § 15-11-145 (b).
As explained below, the mother is correct that the statutory requirements for removal of custody were not followed here, specifically those requiring a preliminary protective hearing within 72 hours after the children were placed in foster care, reasonable notice of the hearing to the parent, and an order *708that included certain written findings regarding the children's welfare.
On September 2, 2016, the Douglas County Department of Family and Children Services (the "Department") filed a non-emergency petition for dependency and complaint, which stated that the children resided with their maternal grandmother, that "the Department placed the minor children with the maternal grandmother through a Safety Plan agreement[,]" and that the children were not taken into custody under the provisions of OCGA § 15-11-132.1 A hearing on the petition was scheduled for September 26, 2016. On that date the mother was not present in court. Counsel for the Department stated, "we don't have proof of service back from the sheriff, so I do not know if ... [the mother has] been served."
The juvenile court stated that it understood that the maternal grandmother "ha[d] been taking care of" the children, and announced that it was "go[ing] ahead and enter[ing] an order placing the children temporarily in [the maternal grandmother's] custody." The Department confirmed with the maternal grandmother that the address that was provided to the sheriff's office for service of the petition on the mother was correct. The attorney for the children then informed the court that the children had not "indicated that they want[ed] to go back with [the mother]," and the guardian ad litem informed the court that the children were "fearful" of the mother coming to their school. The juvenile court stated, "I will enter an order that they cannot have any contact with their mother until she appears before the [court][.]"
The juvenile court asked the Department's counsel, "[s]o how much time do you want to tag the parents?" The Department's counsel replied, "it depends on what we get back from the sheriff. I would say 60 days"; the court then stated that the hearing would be continued until November 28, 2016. The court next instructed the maternal grandmother: "[W]hat I want [the mother] to know is if she wants to have contact with her children, if she will come up here and apply for an attorney, I can move the court date up."
On September 26, 2016, the juvenile court entered an "Interim Custody Order" which stated, "[maternal grandmother] has ... been awarded legal and physical custody of the ... children." Then, on November 23, 2016, nunc pro tunc to September 26, 2016, the court entered an order stating that the September 26, 2016 matter was being continued "for good cause" until November 28, 2016 "for an adjudication," that "temporary custody and control" of the children was awarded to the maternal grandmother, and that the mother was prohibited from having contact with the children "until such time as she appear[ed] before the [c]ourt." Neither order included the findings required by OCGA § 15-11-134.
The mother submitted a financial affidavit for appointment of counsel in the dependency case on September 28, 2016, and an attorney was appointed to represent her on September 29, 2016. At the November 28, 2016 adjudication hearing, the mother appeared with counsel, acknowledged service of the petition, and requested a "trial date." Counsel for the mother stated, "I may be filing a motion to dismiss," and argued,
[the mother] has not been served until today when she's acknowledging service. She's had no contact with the Department. They've acknowledged that they had the wrong phone number for her and we're just now having a hearing. So ... the 72-hour hearing, ... the 10-day hearing, none of that has taken place in this case. And she's gone now three months ... having her due process rights violated by having her children removed from her custody.
The juvenile court then set the case for the adjudication hearing to be held on December 9, 2016.
At the December 9, 2016 adjudication hearing, the mother's counsel argued that the petition should be dismissed pursuant to OCGA § 15-11-133 and OCGA § 15-11-145 because "there was never a ... 72-hour hearing after ... removal. [The mother] did not have notice of the hearing. And the custody *709order does not set up a factual basis as to why the children were being removed and placed in the custody of [the maternal grandmother]." Counsel for the mother further argued, "the children were effectively removed from [the mother's] custody in September and as we sit here today in December, she has not had an opportunity to contest the removal[.]" The juvenile court found that the mother's motion had not been filed and was not timely, and denied it. After hearing evidence, the juvenile court found the children to be dependent as to the mother.2 The court further noted, "this is not a case where the children were removed by the State. The Department filed the petition following an investigation, set it for a hearing. The mother was not served, apparently, for the [September 26, 2016] hearing. The custody order was entered because the children were with the grandmother without her having the ability to address things like medical, dental care." The juvenile court entered an order on April 4, 2017, nunc pro tunc to December 9, 2016, finding the children dependent as to the mother and granting temporary custody of the children to their maternal grandmother.
The Department contends that the children were not in foster care. It also argues that removal of the children from the mother's custody is distinguishable from removal of the children from their home and, in this case, the children were not removed from their home inasmuch as prior to the dependency proceedings they had lived with their grandmothers "for an extended period of time." Therefore, the Department argues, the juvenile court was not required to hold a preliminary protective hearing or comply with the other statutory provisions related to removal of the children from their home.
In support of its argument that the children were not removed from their home, the Department cites In the Interest of J. W. K. , 276 Ga. 314, 578 S.E.2d 396 (2003). In that case, the Court held that former OCGA § 15-11-58 (a) (2000) (which set forth procedural requirements related to the removal of a child from the child's home in connection with a deprivation action) did not apply where the juvenile court granted legal custody to a child's aunt and uncle for two years because "the evidence [was] irrefutable that the only home [the child] ha[d] known" for the preceding ten years was the home of his aunt and uncle; the child's mother had not provided a home for him for ten years; the child's aunt and uncle had cared and provided for the child for ten years; the mother had seen the child infrequently; and the mother had "assumed virtually no responsibility for ... his well-being." Id. at 315-316 (1), 578 S.E.2d 396.
The instant case is distinguishable from In the Interest of J. W. K. , and we agree with the mother that the children in this case were removed from their home and were placed in foster care as contemplated by the dependency statutes. The evidence before the juvenile court on December 9, 2016 showed that, prior to the Department's involvement, the children were residing with the paternal grandmother for the summer (by agreement with the mother). The mother "was to pick [the children] up at the end of the summer to go back to school." When the paternal grandmother needed to travel to Ohio to visit her ailing father, she contacted the mother to request that she pick up the children. The mother replied that she could not get the children at that time because she had plans to travel to Florida. The paternal grandmother told the mother that if she did not come to pick up the children, the paternal grandmother would call the maternal grandmother to see if she would get the children. The mother did not respond, and the maternal grandmother picked up the children and kept them "all summer."
A. M., an investigator for the Department, testified that in July 2016, the Department received a telephone call in which someone expressed concerns regarding how the children were being disciplined. A. M. began an investigation, and while the mother was still out of town, A. M. interviewed the maternal grandmother and the children. When A. M.
*710later met with the mother in August 2016, the mother was angry and said that A. M. could "send [the children] to foster care." A. M. told the mother that the Department was not going to take the children, "but [was going to] leave them in [the maternal grandmother's] custody." The juvenile court thereafter entered the September 26, 2016 order awarding temporary custody of the children to the maternal grandmother, and prohibiting the children from having any contact with the mother until she appeared before the court.
At the December 9, 2016 hearing, the mother testified as follows. She received a telephone call from the Department on August 8, 2016, which was the children's first day of school. She had tried "to get [the children] for that weekend to make sure that they were situated before school started." She then called the maternal grandmother "repeatedly" on August 8, 2016, "trying to figure out why [the Department] was calling [the mother]." The maternal grandmother told the mother that the Department had attempted to contact the mother "before"; the mother saw that she had one missed call from the Department. The mother spoke with A. M. and with K. F., another Department employee, and was "advised" that the Department was "going to do ... [an] investigation." The mother assumed that the Department was going to contact her.
The mother spent time with R. B. and T. B. on their birthdays on August 13, 2016 and September 10, 2016. Later, the mother sent a text message to the maternal grandmother and "asked her for the [children] [for the] weekend." The maternal grandmother sent the mother a text message informing her that the mother's custody of the children had been "removed," that "[the maternal grandmother had] temporary custody of [the children]," and that the mother had "missed a court date[.]"
There was no evidence before the juvenile court that, prior to the Department's involvement, the children's residence with the maternal grandmother was anything other than a temporary arrangement, which arrangement the mother could have ended at any time. See generally In the Interest of M. F ., 298 Ga. 138, 145 (2), 780 S.E.2d 291 (2015) (recognizing the fundamental right of parents to direct the upbringing of their children, that parents have a fundamental liberty interest in the care, custody and management of their children, and that unless and until that relationship is lawfully terminated, parents retain parental rights). The evidence did not demonstrate that the maternal grandmother's home was the children's home. Compare In the Interest of J. W. K. , supra. The juvenile court's order of September 26, 2016 constituted a removal of the children from their home with the mother and a removal of custody of the children from the mother. In these circumstances, the juvenile court was required to hold a preliminary protective hearing within 72 hours of the court's grant of custody to the maternal grandmother, with reasonable notice given to the mother, see OCGA § 15-11-145, and to make the findings required by OCGA § 15-11-134 (a), (c). The court erred by not holding the hearing within the required time period, by not giving the mother proper notice of the hearing, and by not making the required written findings.
2. The mother contends that because the statutory time frame for the hearing was not followed and she did not receive proper notice of the proceedings, the trial court erred by not dismissing the dependency petition (without prejudice). We agree.
The notice and hearing requirements of the juvenile code are mandatory, and if the procedural safeguards are not followed, "dismissal of the petition would be without prejudice. Another petition can be filed without delay if there is reason to believe the child[ren are] being neglected or abused." Sanchez v. Walker County Dept. of Family & Children Services , 237 Ga. 406, 407, 411, 229 S.E.2d 66 (1976) (holding that the notice and hearing requirements of former Ga. Code §§ 24A-1402 (a) and 24A-1404 (c) (requiring prompt notice to parents when a child is taken into custody, and an informal detention hearing within 72 hours after a child is placed in detention, with reasonable notice to the parents) are mandatory); see In the Interest of E. C. , 291 Ga. App. 440, 441, 662 S.E.2d 252 (2008) (applying Sanchez in *711the context of former OCGA § 15-11-49 (e), which required the filing of a petition within five days of a detention hearing if an allegedly deprived child was not released from shelter care at such hearing).
"We applaud the important function performed by the Department ... in protecting children who are mistreated by their parents. However, wresting a child away from the care and custody of [his or her] parents is of serious consequence. It is so drastic that it should be attended only by the most stringent procedural safeguards." Sanchez , supra at 411, 229 S.E.2d 66 (citation omitted). Because the statutory requirements were not followed here, we vacate the September 26, 2016 order granting temporary custody to the maternal grandmother, reverse the juvenile court's denial of the mother's December 9, 2016 motion to dismiss the petition as to the mother, vacate the juvenile court's December 9, 2016 order finding the children dependent as to the mother and continuing the maternal grandmother's temporary custody of the children, and remand the case with instruction that the dependency petition be dismissed without prejudice as to the mother.
3. Given our holding in Divisions 1 and 2, we need not address the mother's remaining contention.
Judgment reversed in part and vacated in part and remanded with direction.
Doyle, P. J., concurs, Dillard, C. J., concurring fully and specially.
Dillard, Chief Judge, concurring fully and specially.
The liberty interest of parents to direct the upbringing, education, and care of their children is the most ancient of the fundamental rights we hold as a people.1 This most cherished right derives from the natural order, preexists government, and may not be interfered with by the State except in the most compelling circumstances. And even then, both the federal and Georgia constitutions require that parents be afforded due process. Unfortunately, this case presents yet another troubling example of a parent's right of familial relations being interfered with by our government without such procedural protections. I write separately, then, to express my grave concerns about the trial court's failure to recognize and safeguard the mother's constitutional right to familial relations with her children.
Juvenile courts must be mindful in every case that, regardless of any perceived authority given to them by Georgia's Juvenile Code to interfere with a natural parent's custodial relationship with his or her child, such authority is only authorized if it comports with the long-standing, fundamental principle that "[p]arents have a constitutional right under the United States and Georgia Constitutions to the care and custody of their children."2 In this respect, the Supreme Court of the United States has acknowledged that "[t]he liberty interest ... of parents in *712the care, custody, and control of their children-is perhaps the oldest of the fundamental liberty interests ...."3 Moreover, although a parent's right to raise his or her children without state interference is largely expressed as a "liberty" interest, the Supreme Court of the United States has also noted that this right derives from "privacy rights" inherent in the text, structure, and history of the federal constitution.4
In Georgia, a parent's natural right to familial relations is also recognized "under our state constitutional protections of liberty and privacy rights."5 Indeed, Georgia courts have repeatedly recognized that "the constitutional right to raise one's children is a fiercely guarded right in our society and law, and a right that should be infringed upon only under the most compelling circumstances."6 In fact, according to our Supreme Court, "there can scarcely be imagined a more fundamental and fiercely guarded right than the right of a natural parent to [his or her] offspring."7 And the "fundamental liberty interest of natural parents in the care, custody, and management of their child does not evaporate simply because they have not been model parents. ..."8 Put another way, the focus of a determination of whether a parent is fit for the purposes of custody
*713must be the parent's ability to provide for the children in a manner sufficient to preclude the need for an entity of the government to intervene and separate the children from the parent, and a court is not permitted to terminate a parent's natural right to custody merely because it believes that the children might have better financial, educational, or moral advantages elsewhere, that is, the parent's ability to raise his children is not to be compared to the fitness of a third person.9
To be sure, parental rights are not absolute. But when this fundamental liberty interest is at stake, the court must "give full, fair, and thoughtful consideration to the serious matter at hand."10
In construing our Juvenile Code to comport with these constitutional safeguards, we have explained that there are three constitutionally based presumptions in making a custody determination: "(1) the parent is a fit person entitled to custody, (2) a fit parent acts in the best interest of his or her child, and (3) the child's best interest is to be in the custody of a parent."11 Furthermore, we have also emphasized that "[t]o authorize even a temporary loss of custody by a child's parent, the [dependency12 ] must be shown to have resulted from unfitness on the part of the parent, that is, either intentional or unintentional misconduct resulting in the abuse or neglect of the child or by what is tantamount to physical or mental incapability to care for the child."13 Significantly, an order temporarily transferring custody of a child based on alleged dependency "must be grounded upon a finding that the child is at the present time a [dependent] child, and a finding of parental unfitness is essential to support an adjudication of present [dependency *714]."14 And, of course, the child's present dependency must always be proved in court by clear and convincing evidence.15
As explained by the majority, the mother in this case was deprived of several constitutional and statutory rights, including her right to a hearing within 72 hours of the court's grant of custody to the maternal grandmother, her right to reasonable notice of that hearing, and her right to written factual findings by the juvenile court to support its ruling. But perhaps the most troubling aspect of this case is that the mother's constitutional right to the custody, care, and control over her own children was almost entirely ignored when the court granted temporary custody to the maternal grandmother without any evidence that the children were presently dependent-i.e. , no showing had been made by the State that the children were dependent as a result of their mother's unfitness to care for them.16 Indeed, at the time of the initial September 2016 hearing, the children had not been in their mother's physical custody for several months. Nevertheless, the State contends that the mother's rights were not violated because it did not take the children into custody or place them in foster care. This is utter nonsense. As the majority rightly notes, a parent does not surrender her custodial rights to a relative merely because she allows her children to temporarily visit that relative for the summer.
The State also argues that any error committed by the trial court in the September 26, 2016 interim custody order-i.e. , the order issued before the mother had notice of the proceeding and prior to her appearance in court-was harmless because the mother ultimately had a full and fair opportunity to contest the order. But given the gravity of the constitutional rights at stake and the length of time the mother involuntarily spent away from her children, I find this argument as offensive as it is unavailing.17
In sum, I take this opportunity, yet again,18 to remind our juvenile courts and the State that, in making any decision or taking any action that interferes with a parent-child relationship, our Juvenile Code is subordinate to and must be construed in light of the fundamental rights recognized by the federal and Georgia constitutions. As this Court has rightly recognized, "[t]he constitutional right of familial relations is not provided by government; it preexists government."19 Indeed, this "cherished and sacrosanct right is not a gift from the sovereign; it is our natural birthright. Fixed. Innate. Unalienable."20 Thus, regardless of a court's *715(or any other state actor's) personal feelings or perception of a parent's fitness to care for or retain custody of his or her child, careful consideration of these bedrock constitutional principles and safeguards must remain central to each case without exception. And when this fails to occur, we will not hesitate to remind our juvenile courts and the State of the solemn obligation our government has to safeguard the parental rights of the citizens it serves.