Tbe application of the defendant Railroad Company filed with the Utilities Commission was not for the .purpose of obtaining authority to close its railroad station at Stokes, but to close the agency, that is, to dispense with the services of a local agent at that station, for the reasons set out in the application.
The facts were not controverted. The question presented to us for decision is whether these facts afford substantial evidence, in view of the entire record, which would support the conclusion reached by the court below that public convenience and necessity warranted the continued operation of the agency, and that the order of the Utilities Commission denying application for discontinuance of this service was reasonable and just.
Stokes is a village of 325 inhabitants, without manufacturing or processing industry, situated in an agricultural community, traversed by paved roads. There are only six business establishments, and these are principally devoted to merchandising, including the handling and distributing of commercial fertilizers. Railroad freight transportation service is afforded by the defendant’s branch line from Parmalee to Washington, North Carolina. No passenger service is maintained. Par-malee is seven miles northwest and Washington is sixteen miles southeast. It appeared that for the twelve months’ period ended 30 September, 1949, two carloads were shipped from Stokes and ninety received. Of those received seventy-two contained fertilizer or fertilizer material. It was admitted, and so found by the Utilities Commission, that after giving the station of Stokes credit for all railroad revenues derived from shipments originating and received at that station, the loss for the year was $572.90. The expense incurred for the salary and expense of the local agent, which under wage agreement the defendant could not modify, was $3,339.14 per annum. The amount of time necessary for the performance of all fhe duties of an agent at this station would not exceed on an average thirty minutes per day. There was also uncontradicted evidence that in spite of effort over a period of ten years there had been no increase in freight shipments to and from this station, and that there was no possibility of expanding the railroad business or earnings there, and that on the other hand in small communities like this transportation by rail increasingly suffered from competition with motor vehicles operating over improved highways.
*368It also appeared that the absence of a local agent at Stokes would not affect freight shipments to and from that station. The same freight service would be available. The same freight trains would run, stopping on same schedules at Stokes. The only difference would be that incoming freight must be prepaid, and that notice of arrival would be mailed from Washington instead of Stokes, and that waybills and receipts for freight from Stokes would be handled by the train conductor. Less than carload shipments would be unloaded and deposited in the station building,' and consignee notified. It also appeared that a large proportion of freight shipments to Stokes, particularly fertilizer, now arrives prepaid.
After notice of defendant’s application was given, only one person appeared in opposition, Mr. W. F. Stokes of the firm of Stokes & Con-gleton, merchants, who received sixty-six of the ninety cars shipped to Stokes station during the year referred to. Mr. Stokes expressed the opinion that there was public need for the continuance of the agency, and that handling carload and other freight shipments without a local agent would cause inconvenience and sometimes delay, and that if the agency were discontinued it would result in his firm’s transferring its freight business to motor carriers.
The Utilities Commission was of opinion that notwithstanding the applicant sustained a loss of $512.90 during the twelve months used as a basis this was not a sufficient showing to deprive the community of agency service to which it had been accustomed, and that if the agency were discontinued there would be no adequate substitute as there were no regular truck routes operating into Stokes, and that handling freight through other agencies and using train conductors would be unsatisfactory from the standpoint of the community. It was concluded that the public convenience and necessity of the agency at Stokes was sufficiently shown to warrant the continued operation of the agency. The application of the defendant was accordingly denied. Defendant filed numerous exceptions to the order of the Commission, and, among others, that there was no substantial evidence that public convenience and necessity warranted continuance of the agency at Stokes, or that the requirement that applicant continue to maintain such agency at a loss, under the circumstances here disclosed, was reasonable and just.
These exceptions having been overruled and petition to rehear denied (G.S. 62-26.6), defendant appealed to the Superior Court where the order of the Utilities Commission was affirmed. That court in affirming the Commission’s order expressed the view that the fact that there were no regular motor carrier routes into the community and the absence of an adequate substitute for the service now rendered by the applicant bore “heavily upon the question of public convenience and necessity and upon *369tbe reasonableness and justice of tbe order entered by tbe Utilities Commission.”
By statute (G.S. 62-26.10) upon appeal tbe orders made by tbe Utilities Commission “shall be prima facie just and reasonable” (Utilities Com. v. Great Southern Trucking Co., 223 N.C. 687, 28 S.E. 2d 201), but tbis does not preclude tbe appellant from showing that tbe evidence offered rebuts tbe prima facie effect of tbe order, and that tbe order was “unsupported by competent, material and substantial evidence in view of tbe entire record.” Hence tbe question posed for our consideration is whether tbe evidence was sufficient to warrant tbe conclusion that public convenience and necessity required maintenance, at a substantial loss, of agency service at Stokes, and whether under tbe circumstances here shown tbe order of tbe Utilities Commission denying defendant’s application was reasonable and just.
Tbe power conferred by statute upon tbe Utilities Commission to require transportation companies to maintain substantial service to tbe public in tbe performance of an absolute duty will not be denied even though tbe service may be unremunerative when singled out and related only to a particular instance or locality, if the loss be viewed in relation to and as a part of tbe over-all operations of transportation, rather than as incidental and collateral thereto. Washington ex rel. Oregon R. & N. Co. v. Fairchild, 224 U.S. 510. Tbe distinction was pointed out in Kurn v. State, 175 Okl. 379, where it was held as correctly stated in the syllabus: “In tbe performance of an absolute duty by tbe railway company tbe question of expense is not to be considered, but where tbe duty sought to be enforced is one of additional convenience rather than necessity, tbe question of expense to tbe company and relative benefit to tbe public is tbe deciding factor and may not be disregarded.” Tbis principle was again stated in same language in Thomson v. Nebraska State Railway Com., 143 Neb. 52, and in St. Louis-S. F. R. Co. v. State, 195 Okl. 41.
Tbis question was considered by the Supreme Court of South Carolina in Southern Railway v. Public Service Commission, 195 S.C. 247, 10 S.E. 2d 769, where tbe Court used tbis language: “And as we have pointed out there is clearly no absolute duty requiring a railroad company to maintain an agent at every one of its stations, for the simple reason that nonagency stations may provide reasonably sufficient service, taking into consideration tbe'amount of tbe public patronage and other surrounding conditions. In other words, the duty of maintaining an agent is at most incidental to tbe railroad company’s primary and absolute duty of furnishing transportation services. Manifestly in a case of tbis kind the question of loss is of greater importance.” The same view was expressed in Seward v. Denver & R. G. R. Co., 17 N.M. 557, and in the case of A. C. L. R. R. Co. v. King, 49 So. 2d 89.
*370In A. C. L. R. R. Co. v. Commonwealth of Virginia, 191 Va. 241, 61 S.E. 2d 5, the Supreme Court of Appeals of Virginia considered the application of the Railroad Company for authority to close its station at Carson, Virginia, as an agency station for the reason, as in our case, that it was being maintained at a loss. In a well considered opinion by Ghief Justice Hudgins the denial of the railroad’s application by the State Corporation Commission was reversed as unreasonable and unjust. From this opinion we quote: “There is no conflict in the evidence. Considering all of the facts and circumstances, we cannot escape the conclusion that it would be unreasonable and unjust to require appellant to maintain Carson as an agency station when the cost of such service is out of proportion to the revenue derived from that portion of the public benefited thereby, especially where it is shown, as in this ease, that the substituted service proposed will afford the same essential transportation service, but at less convenience to the prospective passengers and shippers. This conclusion is supported by the principles applied in the following cases from other jurisdictions” (citing numerous cases).
In the case at bar the Utilities Commission found that in spite of loss to the applicant therefrom the public convenience and necessity for agency service at Stokes warranted its continued maintenance, and the Superior Court approved. The statute G.S. 62-39 empowers the Utilities Commission to require transportation companies “to establish and maintain all such public services and conveniences as may be reasonable and just.” Utilities Com. v. Great Southern Trucking Co., 223 N.C. 687, 28 S.E. 2d 201.
Questions of convenience to individuals and to the public find their limitations in the criterion of reasonableness and justice. No absolute rule can be set up and applied to all cases. The facts in each case must be considered to determine whether public convenience and necessity require the service to be maintained or permit its discontinuance. The benefit to the one of the abandonment must be weighed against the inconvenience to which the other may be subjected. The question to be decided is whether the loss resulting-from the agency is out of proportion to any benefit to an individual or the public. In Illinois Central R. Co. et al. v. Illinois Commerce Commission, 397 Ill. 323, it was said, “The maintaining of an uneconomic service resulting in an economic waste cannot be justified or excused by the showing that the service has been in the convenience and necessity of some individual. The convenience and necessity required are those of the public and not of an individual or individuals.” And in a later case decided by that Court, Illinois Cent. R. Co. v. Illinois Commerce Commission, 399 Ill. 67, it was said: “Recent decisions of this Court have established the rule that it is unreasonable to require the maintenance of an agency station where the cost of the *371service is out of proportion to tbe revenue derived from tbe portion of tbe public benefited thereby, particularly where a substitute service may be provided affording tbe same essential, although less convenient service.”
In the recent case of Atlantic Coast Line R. Co. v. King, 49 So. 2d 89, the Supreme Court of Florida reversed the order of the Utilities Commission of that state denying plaintiff’s application to discontinue certain passenger train stops, the Court saying: “The disparity between the inconvenience to such a limited cross city trafile and the cost, delay and burden to appellant is so out of proportion that we think the application for conditional service was reasonable and just and should have been granted.”
"While on the hearing before the Utilities Commission the principal receiver of freight at Stokes expressed apprehension that inconvenience would result from discontinuance of agency service at that station, this would seem to involve individual rather than public inconvenience, as the same essential service would be retained as to both incoming and outgoing freight though with some inconvenience to the individual shipper, and raises the question whether the court should require the railroad to continue this service at a loss of $572.90 per annum, in order to save one or more shippers from inconvenience of the character about which the shipper testified.
"We are inclined to the view, after considering the evidence heard by the Utilities Commission which was not in conflict, and on the entire record before us, that the railroad freight service which will be continued at Stokes if defendant’s application be allowed, will measurably provide for the needs and convenience of the public, and that the disparity between the inconvenience resulting to the complaining- shipper and the burden now imposed on the railroad tends to negative the conclusion reached below that it was reasonable and just to require the maintenance of agency service at a substantial loss to the applicant. A. C. L. R. R. Co. v. Commonwealth of Virginia, supra.
"We think the finding of the Utilities Commission affirmed by the court below is not supported by material and substantial evidence, and that the order denying application for discontinuance of agency service at Stokes under the evidence did not measure up to the standard of reasonableness and justice required by the statute. The judgment affirming the order of the Utilities Commission is reversed and the cause remanded for appropriate orders in accord with this opinion.
Reversed.